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Data Protection Complaints Policy

This policy sets out how Winn Solicitors Ltd receives, investigates and responds to complaints relating to the use of personal data, in accordance with the Data (Use and Access) Act 2025, the UK GDPR, and the Data Protection Act 2018.

This policy applies to all data protection complaints made by individuals, all personal data processing activities undertaken by the organisation, and all employees, contractors and third parties acting on their behalf.

Data protection complaints may be submitted via:

What will happen next?
  • We will send you a letter acknowledging your complaint within 30 calendar days of receipt.
  • We will undertake a full investigation of the complaint without undue delay.
  • We will provide you with the full outcome of the complaint investigation without undue delay, including reasons for the decision and any remedial actions taken.
If you disagree with the outcome of our investigation into your complaint:
  • You should contact us again to explain why you remain unhappy with our response and produce evidence you believe we may have missed and/or explain if you think we have misunderstood.
  • We will then review your comments and aim to write to you without undue delay confirming our final position on your complaint and explaining our reasons.
What to do if you are unhappy with our final decision

If we are unable to resolve your complaint, then you can make a complaint to the Information Commission. They may be contacted at: Information Commission, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Telephone 0303 123 1113.

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Winn Solicitors Ltd are authorised and regulated by the Solicitors Regulation Authority No. 400385. Registered in England & Wales No. 5084463. VAT No. 463 1645 93. Calls may be recorded for training and monitoring purposes. Terms & Conditions Apply.

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